About the study

Halton Region is conducting a research study on rural broadband internet access. It will assess internet services in non-urban areas of Burlington, Halton Hills, Milton and Oakville for:

• availability of broadband connections
• consistency and reliability of connections
• cost of service

The findings will help inform recommendations to Regional Council about improving telecommunications infrastructure and services in these areas.

Rural Internet Survey

As part of the Rural Broadband Study, we invite members of Halton's rural communities to complete a survey about their internet service.

• If you are a resident or farmer, or if you operate a business out of your rural residence, please complete the Residents and Farm Survey.
• If you own or operate a business located in a rural area, but live elsewhere, please complete the Business Survey.

Your responses will help show which locations are currently underserviced by broadband internet providers and infrastructure.

You can complete the survey online or call 311/1-866-442-5866 to request a print version. You may scan the print version and submit to accesshalton@halton.ca or return to us by mail using the postage-paid envelope we provide.

Survey guidelines

• The survey is open to residents and businesses in rural (non-urban) Halton communities.
• The survey takes 20 - 30 minutes to complete.
• Participation is voluntary, and you may decline to answer any question.
• If completing the survey online, please respond at the location you are reporting on—the speed tests are site-specific.
• Please make note of your internet service provider before starting the survey.
• If you do not wish to complete the survey in one sitting, you can visit the link again to continue later (if using the same computer).

Privacy

Your personal information is being collected and will only be used for purposes of the Rural Broadband Study which is a collaborative study involving Halton Region, the University of Guelph and BDO Canada LLP. By participating in this Rural Internet Survey, you will help us determine which communities are currently underserviced by broadband internet providers. The Rural Broadband Study will only publish aggregated survey data, which does not include your address or any other specific responses to the survey that can be used to identify you. Any personal information you provide is in accordance with section 11 of the Municipal Act, 2001, S.O. 2001, c. 25. For questions about the collection of your personal information dial 311 or 1-866-442-5866 and ask to speak to the Chief of Emergency Management, Halton Region, 1151 Bronte, Road, Oakville, ON, L5M 3L1.